Accounting and Bookkeeping Articles

6 Ways to Update Your Website and Gain Appeal

A website can be a valuable promotional tool, enabling you to broadcast information about your business even when your office is closed.  These days, with technology advancing at breakneck speeds, it’s important that your professional website be competitive and drive more prospective clients your way.  But how do you do that?  Here are six easy guidelines to improve your website so that it generates more return visits and, consequently, prospective clients.

1. Watch the numbers

There are many companies willing to provide you with traffic reports that let you know how many visitors you have and which pages they visited.  In this, your visitors will let you know which areas of your website are most appealing and should be accentuated in order to capitalize on user interest.

2. Make key information easily accessible

While most visitors will probably land on your website because you gave them your URL or they performed an internet search on local accountants and/or bookkeepers, there will be some who will immediately want to know who you are and what you do.  This information should be easy to access from your homepage.  Also be sure to include easy-to-find contact information.  Your website’s ultimate objective is to enable people to retain your services.  They can’t do that unless they know who you are and how to contact you.

3. Turn your site into a magnet

The most important thing about your website is that it attracts returning visitors.  And visitors will continually return if they find valuable content on your website.  If you provide bookkeeping tips for the small business owner, you’ll find they use your site as a reference and perhaps even bookmark it.  And when they need accounting help, who do you think they’ll go to?  You, of course!

Promotional offers also generate return visitors.  By offering a web promotion, you give them reason to bookmark your site and return when they’re ready to enlist your help.

4. Simplify the design

How do you respond to Power Point Presentations with neon text, flashing graphics, and nifty rollover effects?  It may be hypnotic at first, but can quickly become distracting.  While you want your site to be visually appealing, you need to remember that your content is on display, not the clever programming.  When in doubt, simplify the design, focusing on the professional image you want to project.

5. Standardize all the screens

Related to simplifying the design of your website, ensure that all your screens are standardized with a singular navigation system and a means of returning to your homepage with one simple click.

6. Use testimonials

Let your satisfied customers do some marketing for you.  Testimonials go a long way in creating a lasting impression on prospective clients.  They are memorable, versatile, reusable, and give you a competitive edge, not to mention that they build your credibility as an accountant.  Every time a client compliments you on your services request a testimonial that you can add to your website and other promotional materials.  These would work great on a screen that focuses on the true value of your service offerings.

Universal Accounting Center Can Help You Create a Custom Website for Your Practice

Imagine how difficult it would be to create your own website that can accomplish all the suggestions noted above.  Now imagine that UAC can manage that process for you, enabling you to create a strong web presence without expending much energy.  Universal Accounting Center (UAC) offers you Accountweb, a website development tool, available exclusively for financial professionals.  Within a number of business days you can create a personalized website for your practice.

To see a sample of a website developed from the Universal Accountweb platform, go to www.universalaccountingservices.com.

Whether you run a full-time practice or perform bookkeeping services on the side, you need a website that tells potential clients about your business even when you are unable to.  If you haven’t yet developed a website for your business, or if your current site is in need of reform, today is the day!  Order your subscription now-your website will be up and running by the following business week.  And if you are a Universal Accounting student you will receive a free six-month trial!

Have you ever been to a home that was last decorated in the 1970’s?  How could you tell?  Did the shag carpet give it away?  Or maybe the mustard yellow countertops?  Or was it the dark wood paneling in the basement?

Most people can tell when you’ve neglected a “look,” be it for your home, your wardrobe or even your business.  Unfortunately, when you neglect your business’s marketing materials for too long, your brand becomes tired and worn and your look suggests dated services and an old fashioned approach to financial management.

Your Brand

A brand is what sets a business apart.  When you “brand” your small business, you market it in such a way that anyone seeing your promotions will recognize them as belonging to your products and services.  If you have branded your business based on the quality of services you offer, all your promotional materials should somehow share that message.  And if you designed your website using two colors, those colors should also be found on your print materials, your business cards, and your signage.

So whether you’re establishing your brand for the first time or giving it a new look, you should consider the following two tips, as taken from Emma Johnson’s article entitled “Brand Makeovers”:

1. Broaden Appeal

Before the iPod, the iMac, and iTunes, Apple was considered a limited brand with a narrow consumer base.  That’s hard to believe now, where just about everyone has an iPod.  To achieve that widespread appeal, Apple updated their brand by marketing their new products to a broader demographic.

Perhaps you began your practice by offering specialized services to a narrow market.  As you revise your brand, consider following Apple’s lead by broadening your appeal.  You do this by making your services more accessible to a larger consumer base; what do you have to offer both the small dry cleaner down the street and the gym franchise that’s statewide?  Your brand should reflect your desire to offer accounting solutions to all businesses.

2. Differentiate

Update your brand to stand out from the competition.  You do this by differentiating your services from the pack.  Johnson uses Target as an example of a discount store that differentiated its brand as the one with high-style, fashion-forward products.  The result is a popular discount chain that attracts consumers interested in quality products with reasonable prices.

When you differentiate your brand you focus on those elements that set you apart from the competition.  Whether it be price, customer service or service offerings, you want your brand to appear unique and matchless.

All businesses need a makeover now and then.  Is yours due?  Consider these two approaches in revising your brand so that you can increase your appeal to more prospective clients.

More Than One Way to Market Your Practice

Branding is just one way to promote your business.  And if you want to grow your accounting practice, you’re probably interested in other, more effective ways of attracting new clients.  Unfortunately, many accountants and bookkeepers are unaware of how to market their services effectively.  That’s why, for 30 years, Universal Accounting Center has been training professionals like you how to promote their businesses.  The Universal Practice Builder program will train you in the following (and much more):

• Increasing your annualized billings by $30,000 within the next 12 months
• 12 proven marketing strategies that will increase your client base
• Techniques that can generate 15 to 25 qualified leads per month
• Creating your own customized marketing plan
• Effective phone marketing techniques

In a matter of hours, you will know exactly what you need to do to grow your business.  Advance your accounting practice to the next level and become the premier firm in your area.  To learn more, visit our website and listen to testimonials of our very own graduates, sharing what they found most valuable in this program.

Resource

Johnson, Emma.  “Brand Makeovers: 3 Lessons in Reinvention.”  24 November 2008  Entreprenteur.com

In this economy, the race isn’t won by the quickest, but by the most agile.  As you rethink your business, consider your flexibility.  Unlike large corporations that are unable to quickly change course, small businesses have the advantage of being quick and nimble, which just might be their saving grace.

The current recession is requiring many entrepreneurs to adapt and evolve their businesses, altering their approach to better suit the ever-changing market and consumer needs.  So stretch yourself as you consider how you might improve your flexibility by applying the following four tips.

1. Take advantage of technology

If you’re not careful, you could miss the technology train and all the great, economical marketing techniques that go with it.  The following two suggestions will lure the technologically savvy and/or those that are impressed with your ability to remain current:

Build a Business website. If you don’t already have a website, you should get one.  Progressive businesses have an internet presence; it speaks volumes of their professionalism and ability to keep up with current trends.  A good website will represent you well and increase your clientele.  It will also work 24/7 as a virtual receptionist, getting the word out about your business while you spend your time doing what you do best: accounting.  And if well developed, your business website can act as an inexpensive marketing tool and a good point of contact.  It can also help to further brand your business.

Universal Accounting Center (UAC) has a website development tool, available exclusively for accounting, tax, and bookkeeping professionals.  Visit our Accountweb site to learn more about how you can have a website of your own in a matter of days.

Take advantage of social networking.  From Facebook to Twitter, more and more businesses are taking advantage of social networking tools in order to broadcast news about their services, and most of these tools are free!

2. Rethink your marketing strategy

The same old approach you’ve used in the past probably isn’t very effective in this current financial climate. If you build a business website and take advantage of social networking, you’re on the right path.  Also consider other demographics that might now find your financial services especially helpful.  And don’t give up on prospects.  The recession has caused many to be more selective when it comes to spending their money; often this means that prospects take longer to commit. 

3. Listen to your clients

They can best tell you how to alter your approach in order to better suit their current needs.  Tap into their expertise as consumers to determine what they’re most concerned about; while you may not consider this a service your currently offer, you would be surprised at how appreciative your clients become when you resolve their financial concerns.  And isn’t that your expertise?

4. Expand your services

In listening to your clients and trying to better meet their needs, you will find that many desire you to expand your services.  Becoming a one-stop financial shop would be much more convenient for them, and lucrative for you!  Adding tax preparation services to your menu will increase your clientele while making your services more appealing to current clients.

The Professional Tax Preparer Program!

Universal Accounting Center’s tax preparer program contains all of the following:

• Video Instruction
• Full 1040
• Full Business Returns (1065, 1120, 1120S)
• Step-by-step instruction in starting a sole practitioner
• One Year Follow-up Support from expert tax preparers

And while many programs will lecture you on tax law and preparation practices, Universal’s program is effective because it provides the practical application that will perfect your skills.  Theory is taught as guiding principles, but the focus is on actually doing taxes to gain proficiency.

The PTP course consists of 20 hours of video training. Most tax preparation courses include books and some worksheets. Our training is very engaging and entertaining as seasoned tax preparers give practical advice on not only tax issues, but provide real-world solutions to give you the edge in productivity and profitability. Our instructors know what challenges you will face because they have been there themselves.

To be honest, you don’t need a Professional Tax Preparer designation to prepare taxes.  Currently, there are no qualifications for any individual to complete tax returns.  But in today’s world of complex tax laws and increasing tax fraud occurrences, tax payers are looking for specialists with credentials.  It affords clients peace of mind to know that the individual they’re working with is qualified and knowledgeable.  It also affords the tax preparer peace of mind to know they’ve been properly trained.  Universal recognizes the value of a professional designation and awards the Professional Tax Preparer designation to those who successfully complete the program.

Modules in the Professional Tax Preparer program include the following:

Module 1: Establishing the Tax Foundation

Module 2: Becoming the 1040 Expert

Module 3: Profitable Business Returns

Module 4: Building Your Successful Tax Practic

In just 20 hours you will be ready to face tax season with confidence and ease.  One tax season alone will prove lucrative enough to pay for the program 3 times over!  Increase your flexibility, and enroll in the Professional Tax Preparer Program today!

McDonald’s is one of the few chains that has continued to thrive despite the economic recession.  While other big corporations have lost their handle on success, McDonald’s has supersized theirs with what they call a “Plan to Win” strategy that has helped them experience continued growth for a number of years.  In his article on Bnet, Stuart Cross reveals three factors that help McDonalds achieve what has been impossible for many other big businesses during this economic downturn: supersized success.  Many small businesses could learn from their McExample by ensuring their practices have the following three characteristics:

1. Operating Excellence

Who hasn’t experienced lunch hour at McDonalds?  My family’s most recent trip found us in a line that seemed to promise an especially long wait considering the three hungry children bouncing around my back seat.  But it wasn’t long before that long line split into two, and at the start of line #2 I was met by a happy employee, outfitted with a simple walkie talkie, ready to take my order.  This particular McDonalds wasn’t equipped with two ordering kiosks like some you may find in bigger cities, but that didn’t stop management from minimizing our wait with this backup plan.

While once a jingle for a commercial, McDonalds maintains operational excellence by “keeping their eyes on the fries.”  From the CEO, to franchise owners, to suppliers, to employees, everyone member of the McDonalds team is programmed to function at top efficiency and effectiveness.  And while other franchises may lack this characteristic, most consumers think first of McDonalds when they think of “fast” food.

2. Distinctiveness

Speaking of those same three children bouncing in my back seat, they each recognized those golden arches from a very young age.   We didn’t frequent McDonalds very often, but I quickly realized that their branding efforts-from TV commercials to billboards to jingles aired on the radio-had already made quite the impression on these toddlers.  Years in business has taught McDonalds how to market their services to the right demographic, maintaining a solid brand that appeals to just the right consumers.

3. Agility

You can always order the old standbys: Big Mac, Filet O’ Fish, Quarter Pounder, french fries.  But McDonalds realized that as times changed, their menu would have to change as well.  Not only have they added a latte line that rivals Starbucks, but their menu also includes specialty salads and sandwiches that appeal to a wider consumer base.  This agility has enabled them to broaden their appeal while still servicing those that prefer the options that first launched McDonalds to success in 1940.

So how does your business measure up?  While you may not be running a fast food franchise, could your practice benefit by improving operational excellence, distinctiveness and agility?  Learn from McDonalds and supersize your success by making these three characteristics your new “Plan to Win” strategy.

Improve Your Agility by Adding Tax Preparation to Your Menu!

Practically every adult and small business in the nation is required by law to submit a tax return.  And the growing complexity of tax laws drives many of them to professional tax preparers who are better equipped to complete these returns.  You increase the agility of your accounting practice by adding this lucrative service to your offerings.  Not only will it enhance your appeal to current and prospective clients, but it will significantly increase your profitability as you will be able to charge $100/hour preparing tax returns.

UAC’s Professional Tax Preparer (PTP) Program will teach you how to prepare practically every type of individual and business return you may encounter.  These hands-on training materials are loaded with valuable and varied examples of real tax issues, and in each of the 32 training sessions you will prepare at least one tax return.  You need not wait to retain your first client before accumulating real-life experience in tax preparation.  Increase your agility by enrolling in the Professional Tax Preparer Program today!

Resource

Cross, Stuart.  “The McSecrets of their McSuccess.” 11 August 2009.  Bnet.com

How Saying Less Could Lead to More Sales

Do you spend much of your marketing efforts composing countless pitches that you disperse to current and prospective clients?  While you may find this enables you to attract business here and there, a more efficient approach may be found in composing the pithy pitch-a promotional piece designed to break marketing conventions by driving to the point more quickly while demonstrating your professional value.  In his article entitled “Ditch Your Desperate Marketing,” David Seaman gives a few pointers in creating the perfect pitch:

1.   Stop groveling

Please!  Stop begging for business.  You may think it earns you sympathy while creating a small-town image of another business suffering from the recession.  It just makes your business look pathetic.  No one’s going to retain your services simply because you’re down and out, needy, or on the brink.  They’re going to retain your services because you’re good at what you do and you do it often.

 2.   Exude confidence

Akin to number one, when you believe that your services enhance a client’s business you’re able to promote your practice without begging or apologizing.  Recognize that you offer incredible value to each and every prospect you encounter.  Knowing that will enable you to exude confidence, thus convincing your contacts that they can trust you with their finances.

 3.   Change your purpose

Consider changing your focus from closing the sale to providing indispensible information.  Seaman explains, “…rather than send needy static pitches, send out carefully written pieces of advice that are likely to be circulated forever… Instead of writing primarily to close the sale…, write primarily to impress and excite the reader.”  While his focus here may be on promotional newsletters, it’s a tip that could be applied to practically any marketing technique.  Also, when you’re able to share practical information with a prospect, your professional value increases.

 4.   Eliminate wordiness

We’ve all encountered sales pitches that go on and on and on.  We’ve also read promotions that say the same thing two, three and even four times.  Trust your readers to be smarter than the average consumer; compose pointed and concise pitches.

 5.   Take your time

It’s okay to take time to craft a thoughtful and well-rehearsed sales pitch.  In fact, you may consider sharing your pitch with experienced consumers-your family and friends.  They can provide helpful feedback that will enable you to revise and hone your promotion until it’s pitch-perfect.

While your sales pitch shouldn’t fit inside a fortune cookie, you may find that a more pithy approach is a much more effective use of your time.  By applying the above tips, you’ll quickly discover how less can indeed mean more.

The Professional Bookkeeper’s Guide to QuickBooks

Sometimes enhancing your sales pitch can be as simple as enhancing your service offerings.  We’re guessing you’re already aware that nearly 80% of small businesses use Intuit’s Quickbooks software.  While other programs may be useful, Quickbooks has definitely captured the small business market.  Learning Quickbooks will not only help you keep more efficient records, but it enables you to teach your clients how to use the software so that you can get the information you need, making your job much easier.  UAC’s Professional Bookkeepers Guide to Quickbooks will enable you to work more efficiently by using all the features and shortcuts this software offers.  Add to that your ability to add QuickBooks consulting, setup, and help services to your menu, and you have a risk-free venture.

Take advantage of this opportunity to increase your efficiency, your bottom line, and your sales pitch by enrolling the in the Professional Bookkeepers Guide to QuickBooks today!

Resources

Seaman, David.  “Ditch Your Desperate Marketing.”  22 July 2009  Entrepreneur.com

10 Tips in Establishing and Maintaining a Healthy Client Connection

Last week we discussed securing clients with effective follow-up calls.  Your job isn’t over once that prospect joins your clientele; you must continually manage client relationships in order to ensure customer satisfaction and a good working rapport.  This doesn’t need to take a lot of time, but you must continually be aware of your current standing with clients and take measures as necessary.  In this series we will discuss 10 things to remember when managing client relationships.  This week we will cover 5 of those tips:

1. Determine client expectations upfront

Many of your clients may not have worked with an accountant or bookkeeper before and are unsure what to expect.  The rest have and may be running on old expectations.  It’s important to have a preliminary meeting where you define the relationship and your expectations, taking special note of what your clients expect from you.  You may need to negotiate some of these expectations so that both you and your client are satisfied.

2. Have a contract with clear specifications

You shouldn’t perform any services for a client until he or she has signed a contract detailing the specifications of your working relationship.  And don’t allow a client to sign a contract blindly.  Verbally discuss some of those specifications that will influence your future interactions.  For example, if your contract covers specific services, and you plan on charging for any additional services not specified in your initial agreement, tell the client that upfront.  This is one key step in establishing a healthy relationship with your client, and it’s much easier to establish a healthy relationship than it is to fix an unhealthy one.

3. Establish and honor boundaries

You must establish and honor your boundaries with a client.  This includes work hours and communication.  Once you establish these “rules” with a client it’s important that you consistently follow them yourself.  For example, consider your work hours. Obviously emergencies happen, and your clients should know how to reach you in such circumstances.  But otherwise you need to do all you can to ensure your boundaries are respected.  This means you shouldn’t answer your phone after hours.

4. Communicate often

You should establish a method of regularly reporting to your clients in order to distribute key accounting data and inform them of any red flags or key indicators they should be aware of.  Discuss a method that appeals to both of you.  Some may prefer email while others would like a verbal report over the phone.  Whatever the case, you should not be afraid to communicate frequently if the information requires it.

5. Keep your promises

If you tell a client that you will submit a monthly report before the first week of the following month, don’t be late.  Your ability to follow through on your promises is not only a reflection of your professionalism but an expression of respect for your client.

Your ability to effectively manage client relationships can determine just how successful your business will be.  Without a clientele your business will fail; ensuring client satisfaction can come in applying these 10 tips for establishing and maintaining a healthy client connection.

Return next week when we cover the final 5 tips in effectively managing client relationships:

6.    Maintain professionalism

7.    Resolve conflict quickly

8.    Request feedback

9.    Remember your client is your best marketing agent

10. Part ways, when absolutely necessary

Grow Your Practice with Expertise and Marketing Know-How

There are a handful of ways you can improve your business, and only some of them will work.  We suggest growing your business by enhancing your expertise and your marketing skills.

Small-Business Expertise

You can better service your clients by specializing in small-business accounting.  Over 85% of the opportunities in the accounting field are within small businesses.  Universities prepare their students for corporate accounting which doesn’t address small business needs.  More than 50% of small businesses fail, and much of that failure can be attributed to lack of accounting expertise.  That’s where you step in.  With expertise in small business accounting, you can help small businesses succeed.

At Universal Accounting, we understand the needs of the small business like nobody else. We’ve helped people like you advance their career in small business accounting for over 25 years. The Professional Bookkeeper Program is designed specifically to address the needs of small businesses, and Universal Accounting Center’s small business accounting course is the most complete of anything else offered today.  And depending on your schedule and situation, it will only take you 60 hours to complete.  Imagine earning a professional designation in less than one month!

Marketing Know-How

One of the greatest challenges for many small business owners comes in the marketing.  You may love working with numbers but groan at the thought of promoting your services and expertise.  Universal Accounting Center understands this struggle and can help you eliminate it.

UAC has developed a turn-key marketing solution which will enable you to grow your business with our proven system.   You could work for years on a marketing plan, hitting and missing, only to find your business growing at a snail’s pace.  Imagine learning which marketing strategies work in just a number of weeks!

The Universal Practice Builder is a training program designed to teach you the art and science of securing clients.  Top your Professional Bookkeeper Designation off with this guaranteed program where you’ll walk away with over 12 marketing strategies that you can implement immediately.

Enroll in these business-changing programs now!

Turn Prospective Clients into Current Clients More Quickly

You know the drill.  You’ve met someone who is interested in your services, and it’s time to make the follow-up call where you remind them of their interest and attempt to secure their business.  This can be a daunting and unpleasant task for many professionals who would rather clients fell more easily into their laps.  But, let’s face it-growing your clientele takes time and energy.  And in this case, 4 powerful follow-up techniques:

1. Provide a déjà vu moment

You must remind these prospects why they were interested in the first place.  This will require you to take notes following your first meeting.  Were they most interested in having someone else worry about payroll?  Did they like the sound of increasing their profitability by using accounting knowledge more effectively?  Or did they need professional help bringing their business back into the black?  Whatever the case, you must create a déjà vu moment where the prospect is reminded of what makes your services particularly appealing to their business.

2. Ask open-ended questions

You can’t engage a prospect in conversation by asking ‘yes’ or ‘no’ questions.  Before picking up the phone write down two to three open-ended questions (asking how, what, when, where, why…) that will help them reflect on their specific accounting needs.

3. Add value

The reason why many follow-up calls don’t work is because they simply remind the client of an initial meeting and ask if the prospect is still interested.  In order to enhance your appeal, you should use the follow-up call to increase your value to the prospect.  You might consider offering incentives that are catered to their unique needs.

In his ezine article entitled “The #1 Secret to Making More Effective Follow-up Calls, Glenn Fallavollita says that he has found more success in using the “Oh, by the way…” follow-up method than any other.  He provides the following script:

“The reason for my call is that I am just following up on the ________ I sent to you a few days ago. Oh by the way, many business owners like you are taking advantage of this _______ because they want to reduce their ________ by _____ %. - and I thought you would like to do the same. “

This is an example of how you can further peak a prospect’s interest by talking specifics regarding how your services can benefit their business.

4.    Don’t let a prospect turn cold

Whatever you do, don’t let too much time pass before placing a follow-up call.  The truth is, the longer you wait to revisit a contact, the more you’ve allowed the individual to forget why they were interested in the first place.

Follow-up calls are an important part of your business; without them it would be difficult to reconnect with prospects and, finally, secure their business.  If you want to grow your clientele, you’ll need to place many follow-up calls; implementing these 4 techniques will help.

Let UAC Help You Promote Your Business

Follow-up calls are just one way to promote your business.  If you want to grow your accounting practice, you’re probably interested in ways to attract new clients.  Unfortunately, many accountants and bookkeepers are unaware of how to market their services effectively.  That’s why, for over 25 years, Universal Accounting Center has been training professionals like you how to promote their businesses.  The Universal Practice Builder program will train you in the following (and much more):

• Increasing your annualized billings by $30,000 within the next 12 months
• 12 proven marketing strategies that will increase your client base
• Techniques that can generate 15 to 25 qualified leads per month
• Creating your own customized marketing plan
• Effective phone marketing techniques

In a matter of hours, you will know exactly what you need to do to grow your business.  Advance your accounting practice to the next level and become the premier firm in your area. 

Build Your Practice’s Prestige

One more way to make those follow-up calls more effective is by enhancing your firm’s prestige by enrolling in our Professional Bookkeeper program!  Designed to teach you the day-to-day accounting functions required by small business, this course will give you the skills and the confidence to act as a Profit Expert while you manage your clients’ books.  Here are just a few things the PB course will provide:

• Practical and extensive training in small business accounting
• The opportunity to earn valuable certification as a Professional Bookkeeper
• DVD training materials you can review again and again
• Hands-on instruction that will provide you with experience setting up and managing small business accounts from scratch
• Flexible training that you can master on your own time and at your own pace
• 6 months of follow-up support provided by knowledgeable accounting professionals
• An iron-clad guarantee

These two complementary programs will enable you to catapult your practice to the next level.  Take advantage of this opportunity and enroll in these two programs today!

Resources

Fallovollita, Glenn.  “The #1 Secret to Making More Effective Follow-up Calls.” Ezinearticles.com

7 Tips to Turn Prospective Clients into Current Clients

Being able to close a sale is an essential skill for contract accountants.  Your practice will flounder if you’re not continually acquiring new clients, and you will be unable to acquire new clients if you’re unable to close a sale.  Last week we talked about 4 key tips in turning prospective clients into current clients:

1.    Avoid self-sabotage

2.    Recognize your value

3.    Be upfront

4.    Read signs

This week we’ll discuss the final three:

5. Ask the right questions

Sometimes all it takes to close a sale is for you to ask the right questions, one of the most important being, “Are you interested in retaining my accounting services?”   In his article on Entrepreneu.com entitled “Do You Wanna Buy?  Closing a Sale Can Be as Simple as Learning a Few Closing Questions,” Don Morgan suggests inviting your prospective client to buy several times during the sales process.  He describes most contacts as hesitant to commit without your initiative.

Crucial to these closing questions are those that give the customer options, something that’s very important to individuals who want to feel an element of control in the sales process.  These questions could include, “What types of accounting services could your business most benefit from?” or “How involved do you want to be in the accounting process?”

Other questions Morgan suggests include the following:

• Do you feel this service would be beneficial to other small businesses?
• Do you think that this service would be beneficial to your business?
• Would you like to fill out the paperwork so you can begin enjoying these services?

6. Offer a free trial

Everyone appreciates a good deal.  And when you offer a free trial, let’s say a month of your accounting services, you communicate confidence in your offerings and give the prospect an opportunity to enjoy, first-hand, the value of your services.  As you demonstrate just how your services can contribute to a healthier, more lucrative business, your prospects will be more than willing to continually retain you as their accountant.

7. Define specific terms

If a prospect is hesitant to enlist your services, defining specific terms can create an agreement to which he/she is much more willing to commit.  For example, after determining which services the prospective client is interesting in, you can say something to the effect of, “Would you be interested in an arrangement where I perform payroll and invoicing services, in addition to the traditional accounting services you need, for $250 per month, with the first month free?”

By implementing these 7 tips you could be well on your way to increasing your clientele.

Other Ways to Increase Your Profitability

There’s more than one way to grow a more profitable business.  Consider how you might bring your business, and those of your clients, more lucrative by reading Allen Bostrom’s book, In the Black: 9 Principles to Make Your Business Profitable.  Designed specifically for the small business, this book contains 9 practical principles that will enable you to improve your business’s profitability.  And you don’t have to wait to complete the book before you can start applying these principles.

If you would like to run a more synchronized practice where all three business functions (accounting, marketing, and production) work together, this is the book for you.  See why In the Black has enabled countless small business owners to gain control of their businesses while helping their clients do the same.  Earn more money in the future by ordering your copy today!

Resources

Morgan, Don.  “Do You Wanna Buy?” 4 September 2007.  Entrpreneur.com

“Tips for Closing a Sale.” AllBusiness.com

7 Tips to Turn Prospective Clients into Current Clients

You’ve distributed your business card, given your elevator speech, and perhaps even treated a prospect to lunch.  But how do you close a sale?

Closing a sale is that pivotal moment when a prospective client becomes a current client, bolstering your client roster and contributing to your bottom line.  Unfortunately, for many accountants this can be the most daunting moment and one we sometimes bumble through or perhaps never tackle at all.

Closing a sale doesn’t have to be that difficult.  In fact, when you implement the following 7 tips, you may find that acquiring clients is the easiest thing you do as a contract accountant:

1. Avoid self-sabotage

Brian Tracy, motivational speaker and world-renowned business trainer, claims that three obstacles in closing a sale are fear-based: fear of failure, fear of criticism and fear of rejection.  Each of these obstacles has nothing to do with a potential client; however, they have everything to do with your perception of the situation.  When you can eliminate these obstacles of self-sabotage, replacing fear with confidence, you’re ready to approach just about everyone you meet with ease.

2. Recognize your value

Implementing the above tip becomes much easier when you recognize just how valuable your accounting services are.  When you yourself come to believe that your services can help make any business more profitable, it won’t be difficult for you to share that belief with others.  In fact, you’ll be excited to help others improve their business practices and become more lucrative.

3. Be upfront

No one likes a sneaky salesman.  When approaching a prospective client, be upfront about the services you’re offering.  Don’t be ashamed to disclose your fees; just be certain that you also share the value that accompanies those services.  What business wouldn’t be interested in enlisting the services of an accountant that can help them use accounting data to make more informed business decisions and increase their profits?

4. Read signs

It’s important that you closely observe a prospective client’s reaction to your conversation.  In AllBusiness.com’s article entitled, “Tips for Closing a Deal,” they recommend listening for statements that indicate a prospective client is ready to retain your services.  Questions like, “How much will it cost me?” or “What will it require of me?” are good indications that your prospective client is interested in retaining your services.  If they’ve stopped responding altogether, chances are it’s time to unearth and resolve any concerns they may have.

Being able to close a deal is a valuable skill to attain if you’re running your own accounting practice.  Without clients your business will fail.  To secure those clients you need to practice a few key strategies.  Return next week when we’ll cover the final 3 tips in closing a deal.

5.    Ask the right questions

6.    Offer a free trial

7.    Define specific terms

Increase Your Appeal by Offering Tax Preparation Services

Your practice will become even more appealing when you add tax preparation services to your menu.  Not only that but many tax preparers make more money in the months leading up to the April 15 tax deadline than others make all year long! Since all individuals and businesses, small or large, are required to file taxes, tax preparation is a respected skill that will always be in demand. And many of your current and prospective clients would probably be happy to have you file their taxes as well as perform the standard accounting services you currently provide.

Also consider who your clients will trust to file their taxes.  Countless individuals are scammed each year by people who claim to know what they’re doing.  More and more are becoming weary of tax preparers without any credentials.  The Tax Preparer Designation will put many of those individuals at ease, assuring them that you have been properly trained in tax preparation.

Take time this summer to acquire the expertise necessary to become a Professional Tax Preparer before next tax season.  UAC’s Professional Tax Preparer (PTP) program will not only give you hands-on training in completing full individual (1040) and business returns (1065, 1120, 1120S), but it will also provide you with the following:

• 20 hours of valuable video instruction
• 2 instructional manuals
• Step-by-step instruction in becoming a sole practitioner
• One year of follow-up support from expert tax preparers
• The opportunity to earn valuable professional certification
• Our iron-clad, risk-free guarantee

Increasing your service offerings could make you the premier financial provider in your area.  Enroll in the Professional Tax Preparer Program today, and improve your competitive advantage while securing your business standing in the local community.

Resources

“Tips for Closing a Sale.” AllBusiness.com

When you brand your business, you make it easily identifiable by all prospective clients.  When used effectively, branding is a great marketing tool.  You can either brand your business strategically or let it happen by accident.  We suggest you take deliberate steps to brand your practice in order to get more positive exposure.  Here are 6 ways to brand your business like a super star:

1. Website

Competitive businesses have professional websites.  If you don’t have one, you should invest in one soon.  Current and prospective clients appreciate learning more about your business and your services through a reliable website.  You want your business to stand out from the competition, and this is one way to do that.  Ensure that your business name, logo, and mission are clear.  These characteristics will typify your brand and make it recognizable.

2. Memorable Numbers

Scott Gerber, author of a recent post on Entrepreneur.com, suggests using vanity numbers in order to better brand your business and make your practice more memorable.  It sounds campy, but many businesses are memorable because their phone numbers are impossible to forget.  1-800-account is easy to recall long after a prospective client sees your advertisement in the phone book or hears it on the radio.

3. Automated Phone System

Gerber also suggests getting an automated phone system.  Using toll-free numbers and virtual assistants, your small business will sound like an upscale, big business.  Even though you may be working from your home office, when using an automated phone system, your current and prospective clients will imagine a more professional storefront.

4. Business Card

Every professional recognizes the value of a business card, but have you used your business card as another means to fortify your brand?  Like everything else about your accounting practice, your business card should stand out and make a memorable impression.  Use color, high-quality paper, and even size to differentiate your business card from the rest; the cost will be well worth it.  Also remember to carry your theme (logo, slogan, etc.) throughout your business card as well.

5. Corporate Overview

In an article entitled “9 Branding Tips for Small Businesses,” Nick Rice suggests creating a corporate overview to leave with all prospective clients.  This one page document shares your mission, your target market, your service benefits and your contact information.  This will provide individuals with something to which they can later refer.

6. Community Participation

Rice also suggests participating in community events to gain more visibility and to solidify your reputation as a business owner interested in supporting local residents and services.

Branding is just one way to promote your business.  And if you want to grow your accounting practice, you’re probably interested in other, more effective ways of attracting new clients.  Unfortunately, many accountants and bookkeepers are unaware of how to market their services effectively.  That’s why, for over 25 years, Universal Accounting Center has been training professionals like you how to promote their businesses.  The Universal Practice Builder program will train you in the following (and much more):

• Increasing your annualized billings by $30,000 within the next 12 months
• 12 proven marketing strategies that will increase your client base
• Techniques that can generate 15 to 25 qualified leads per month
• Creating your own customized marketing plan
• Effective phone marketing techniques

In a matter of hours, you will know exactly what you need to do to grow your business.  Advance your accounting practice to the next level and become the premier firm in your area.  Enroll today!

Resources

Gerber, Scott.  “Look Like a Multimillion Dollar Brand.” 16 April 2009.  Entrepreneur.com

Rice, Nick.  “9 Branding Tips for Small Businesses.” 24 January 2007.  Smallbusinessbranding.com