Referrals
are critical to the success of your accounting service.
However, it's important that, when you're talking to a prospective client either
face-to-face or on the telephone that you don't rely on the flattering comments
made by the person that referred you but instead sell yourself along with your
services.
As accountants, we are often conservative by nature and as a result of this,
selling ourselves seems awkward to most. It doesn't have to be that way - we
are all natural sales people when it comes to things we are interested in.
There are some basic rules to follow to simplify this daunting task. If mastered,
you can achieve a fast track to success.
Well known broadcaster, Larry King, in his Nightingale-Conant audiotape series,
indicates that everybody is always selling something - yourself, your education
and your experience and expertise. You want to be most proficient at selling
yourself as you'll never sell any product as important.
He has the following advice to help us all become more proficient in selling
ourselves:
1. Show the prospective client what you can do for them. Don't sell the features
rather sell the benefits (see the article on our website "Sell
the Sizzle, not the Steak"). You can achieve this by listing the improvements you will make to
their business and how it will bring them greater profits. It's also beneficial
to bring details of the prospective client's business into the conversation so
they can relate better to the improvements.
2. Be your best self. It's essential that you maintain an open attitude and illustrate
your enthusiasm.
3. Preparation is always the key to success. There's a lot to be gained from
listing all the points that you want to raise and to rehearse your answers to
all the perceived questions you feel the prospective client will ask - especially
the difficult ones.
4. Intelligent questions about the client's business are welcome. They show two
things - that you're prepared and that you care.
To be successful we need to be able to master the art of conversation and being
comfortable in conversation is a vital ingredient for success in this pursuit.
You don't often get a second chance to impress therefore it's important that
you make each meeting a winner in selling yourself without going over the top.